{"id":2201,"date":"2024-01-10T11:49:56","date_gmt":"2024-01-10T16:49:56","guid":{"rendered":"https:\/\/espace.melri.com\/?page_id=2201"},"modified":"2024-01-10T12:14:12","modified_gmt":"2024-01-10T17:14:12","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/espace.melri.com\/en\/foire-aux-questions\/","title":{"rendered":"Foire aux questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2201\" class=\"elementor elementor-2201\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c2075e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c2075e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e2ef1fb\" data-id=\"e2ef1fb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe81fbd elementor-widget elementor-widget-toggle\" data-id=\"fe81fbd\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2661\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2661\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment t\u00e9l\u00e9charger un produit num\u00e9rique<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2661\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2661\"><p>Une fois votre achat compl\u00e9t\u00e9, vous recevrez un courriel avec les d\u00e9tails de votre commande incluant l&rsquo;acc\u00e8s au(x) document(s) \u00e0 t\u00e9l\u00e9charger.<\/p><p>Si vous avez cr\u00e9\u00e9 un compte, vous aurez aussi acc\u00e8s\u00a0au(x) document(s) \u00e0 t\u00e9l\u00e9charger.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2662\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2662\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Shipping<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2662\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2662\"><p>Nous ne sommes pas responsable des erreurs d&rsquo;adresses inscrites par l&rsquo;utilisateur. Si le colis est retourn\u00e9 \u00e0 cause d&rsquo;une erreur d&rsquo;adresse, les frais d&rsquo;envois seront charg\u00e9s une seconde fois.<\/p><p><strong>Processing time<br \/><br \/><\/strong>Allow approximately 2-5 business days for processing your order.<\/p><p><strong>Estimated delivery times<\/strong><\/p><ul><li>Canada: approximately 2 to 4 business days<\/li><li>United States: approximately 1 to 2 weeks<\/li><li>Europe: approximately 1 to 2 weeks<\/li><\/ul><p>We are not responsible for delays caused by carriers.\u00a0<br \/><span style=\"letter-spacing: 0px;\">Orders are shipped without tracking number. We invite you to contact us if you want to have a tracking number with your delivery. Please note that additional charges will apply.<\/span><\/p><p><strong>Damage and loss<\/strong><\/p><p>We are not responsible for any damage or loss of your package in the post.<br \/>Nous vous invitons \u00e0 nous contacter si vous n&rsquo;avez pas re\u00e7u votre colis apr\u00e8s un d\u00e9lai de 30 jours suivant l&rsquo;exp\u00e9dition.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2663\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2663\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Returns, Exchanges and Refunds<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2663\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2663\"><p>Returns and exchanges are not accepted except in the following situations:<\/p><ul><li>A technical problem or manufacturing defect affects the product you received.<\/li><li>S&rsquo;il y a une erreur dans votre commande.<\/li><\/ul><p>No refunds will be offered on\u00a0<span style=\"letter-spacing: 0px;\">digital and downloadable products.<\/span><\/p><p>Dans tous les cas, si vous \u00e9prouvez un probl\u00e8me avec votre commande, n&rsquo;h\u00e9sitez pas \u00e0 nous contacter au <a href=\"mailto:info@melri.com\">info@melri.com<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Comment t\u00e9l\u00e9charger un produit num\u00e9rique Une fois votre achat compl\u00e9t\u00e9, vous recevrez un courriel avec les d\u00e9tails de votre commande incluant l&#8217;acc\u00e8s au(x) document(s) \u00e0 t\u00e9l\u00e9charger. Si vous avez cr\u00e9\u00e9 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-2201","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Foire aux questions - Espace Melri<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/espace.melri.com\/en\/foire-aux-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Foire aux questions - Espace Melri\" \/>\n<meta property=\"og:description\" content=\"Comment t\u00e9l\u00e9charger un produit num\u00e9rique Une fois votre achat compl\u00e9t\u00e9, vous recevrez un courriel avec les d\u00e9tails de votre commande incluant l&#8217;acc\u00e8s au(x) document(s) \u00e0 t\u00e9l\u00e9charger. 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